The Crosby Bar

What groups say

Groups use the hotel bar for birthday dinners, afternoon tea parties and work meet ups, with mixed service reports.

• Reviewers describe tables of 8 to 10 for birthday and family dinners, plus smaller afternoon tea groups.
• A work group was seated in a newer patio style area that the reviewer called gorgeous.
• Service is a la carte from full menus; afternoon tea is a separate service and was paused during a kitchen renovation.
• One party reported a 20 percent gratuity added automatically to the bill.

Drawn from 7 Google reviews of The Crosby Bar that mention a group, a private room or a celebration, read September 2026. The reviews below describe a group visit, private rooms and larger events first, with the critical ones kept in.

• birthday dinner, party of 10

  I am a regular guest at Firmdale's Charlotte Street Hotel in London, so I arrived at The Crosby Street Hotel expecting the same standard. Instead, I was treated poorly from the start, and the way it happened is hard to justify. I was one of ten guests at a friend's birthday dinner. I ordered a glass of rosé, a bottle of still water with ice and lemon for myself, and a French 75 for my partner. The waitress was short with me from the moment she came to the table. When she asked for ID, I explained that I had left my passport at the place I was staying, since I was a tourist, and showed her a clear photo of it instead. She looked at the photo, then told me, dismissively, that they don't accept digital ID, and walked off mid-sentence. My partner was served his French 75. They never brought any part of my order, not the rosé, and not even the still water, which needed no ID at all. When I ordered again from another waiter and asked for my water, he simply pointed at the tap water already on the table; I had to explain, again, that I had ordered bottled water. Throughout all this, the hostess stood in the middle of the floor for a good five minutes, stretching, shaking out her arms, and pacing about erratically. This was simply not standard behaviour for a member of staff on shift, let alone at a hotel of this level. It looked nothing like someone working, and everything like someone who had checked out entirely. I had first tried ordering from her in the first place, simply because she was the closest staff member and service was already slow, but she showed no more willingness to help than the waitress had. In the end I had to flag down yet another waiter just to get my order at all. When we spoke to the manager, I told him plainly that I am twenty-six, well above the age they were checking for. He simply said, "it's policy." For the record, there is no law in the United States requiring an adult to carry physical ID. Refusing a clear photo of a valid passport was a house rule, not a legal one, and it was applied unevenly. Out of ten guests at the table, only two of us, myself and the birthday girl, were asked for ID. The other eight were served without a word. The facts speak for themselves. A guest was singled out, checked, and then refused service entirely, even for something that needed no ID at all, while the rest of her own party was served without issue. That isn't policy. That's a decision made by staff, and never corrected by management. I am genuinely offended, not just by what happened, but by how unprofessional it was. I wouldn't accept this at a roadside diner, let alone at a hotel calling itself five-star. If this is what's behind that rating, it isn't earned. I won't be returning to The Crosby Street Hotel, or, based on this, to any hotel in the same collection. Update: Sent them an email - awaiting response to solve the matter

• family celebration dinner, party of 8

  This experience was frustrating and disappointing from start to finish. We began the night by receiving a rather un pleasant greeting (not that it really was a greeting) by the host. Her body language was cold and she looked like she rather had been somewhere else. We sat down at the table and we were offered drinks by our waiter, who I have lots to comment about later on. I attempted to order an alcoholic drink from him (I am 21) and he asked me for id. I showed the manager my digital id as I didn’t bring my physical one with me, so the manager accepted it and I ordered my drink. However ten minutes later the manager came over to my mum and told her they will not be serving me alcohol. I work in hospitality back in Australia - and you don’t tell a guest yes, then no. It’s clunky. The rest of the party arrived and we ordered some starters. We ordered a “caprese” salad which honestly couldn’t have been further from the truth. thirds of a tomato were cut and put on the plate, along with burrata that had no straciatella in the middle either. And for some reason there was olives too, maybe they thought this was basil??? Mains is where it takes a turn for the already worse. The starters land on the table, and the waiter decides now is the perfect time to ask us to order our mains. He hands us all these enourmous menus and gets us to order. Extremely clunky service and he did not read guest cues whatsoever. Three of us including myself had ordered the filet Mignon, all medium rare/rare, and when they had come out, everything was completely cold. The steak, was so over seasoned with pepper and salt it was essentially inedible so we sent them back. Half an hour had passed, and the other five had already finished their mains. We finally got the steaks, and my steak was still cold! We asked for the bill and the steaks to be voided because it took so long and we didn’t want to miss the 4th fireworks. And the manager still had the audacity to leave the 20% gratuity tip on the bill. The waiter was cold, he looked bored and there were three other tables whilst we were dining. The table maintenance was also appalling, my dad had ordered a bottle of red and they had to top up their own wine, we were never offered more sparkling water for thirty minutes which was disappointing and the kids (including me!) were not offered any other drinks apart from water. We could see the staff congregating in a corner and talking. When you’re not busy, your guests can see everything. I work at a nice restaurant back in Australia, your body language matters MORE than your language. Not that your tone to us was polite anyway. The host was yawning at the desk, it was honestly such a bad experience especially since we have come from Australia where everything is x1.5 here, and everything was meant to be nice - especially for a five star hotel. I hope that the staff read this because they all need a good lesson on guest escalation and experience because it couldn’t be further from satisfactory. People come to YOUR restaurant to eat and enjoy themselves. You made our night so negative, especially on a day where you are meant to celebrate community and loving your neighbour. Really sad.

• work meeting

  Have been here before for work meet ups and leisure. Never fails each time I go. I recently went for another work meeting and loved everything from the food, cocktails (thanks Bruce) and ambience. My party and I were seated in the new patio style area which was gorgeous. Tracy our server for the day was great and super friendly. Will be back again.

• afternoon tea outing, party of 3

  Make reservations because it gets very busy. Came here for tea party service and loved it. The sandwiches and desserts were delicious. I had mint tea while my friends had the hot chocolate. Which they both said was thick hot coco. Will come again

Good to know

Chic, colorful lounge inside the Crosby Hotel offering global eats, afternoon tea & cocktails.

Hours, spend and amenities from Google. Private event hours and minimums are set by the restaurant.

Frequently asked questions

Does The Crosby Bar have a private dining room?

Yes. The Crosby Bar offers a private dining room for groups in SoHo. Contact the restaurant for capacity and availability.

How much does it cost to book a private event at The Crosby Bar?

The Crosby Bar sits in the $$$ price bracket for SoHo. A private room or group booking is usually priced on a food and beverage minimum that scales from that per-head figure rather than a flat room fee. Minimums run higher on Friday and Saturday nights and through December. Contact The Crosby Bar for the current minimum and deposit terms.

When is The Crosby Bar open?

The Crosby Bar is open Monday to Saturday 7:00 AM to 12:00 AM, and Sunday 7:00 AM to 11:00 PM, serving brunch, lunch and dinner. The restaurant takes reservations for regular tables. Private rooms can often be booked outside these hours, including daytime events, so ask when you inquire.

What kind of restaurant is The Crosby Bar?

The Crosby Bar is a $$$ Restaurant restaurant in SoHo, New York City, rated 4.3 stars across 372 Google reviews. Google describes it as: Chic, colorful lounge inside the Crosby Hotel offering global eats, afternoon tea & cocktails. It has outdoor seating and a wheelchair accessible entrance.

What do guests say about group dining at The Crosby Bar?

Groups use the hotel bar for birthday dinners, afternoon tea parties and work meet ups, with mixed service reports. Reviewers describe tables of 8 to 10 for birthday and family dinners, plus smaller afternoon tea groups. A work group was seated in a newer patio style area that the reviewer called gorgeous. Service is a la carte from full menus; afternoon tea is a separate service and was paused during a kitchen renovation. One party reported a 20 percent gratuity added automatically to the bill. Reviewers praise: patio style area praised for work group seating; cocktails and bar drinks consistently well reviewed; afternoon tea sandwiches and desserts liked by small groups; some hosts and servers singled out as friendly and helpful. Watch for: uneven service at larger tables, slow and poorly paced courses; id policy applied inconsistently within one party; automatic 20 percent gratuity kept despite complaints. Based on 7 Google reviews of The Crosby Bar that mention a group, a private room or a celebration.

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